What it costs, when it leaves us, when it should reach you, and what to do if something arrives damaged.
Last updated 26 August 2026Shipping is free on every order. There is no minimum spend, no weight-based surcharge and no additional charge for bulky lines such as sheet, board or crates. There is also no fee for choosing cash on delivery.
The price shown against each product already includes GST and delivery, so the total at checkout is the total charged. Nothing is added at the point of dispatch or delivery.
Orders for lines held in stock are picked, checked against their published specification and dispatched within 24 hours of order confirmation, excluding Sundays and public holidays. Orders confirmed after 16:00 are picked the following working day.
Made-to-order, cut-to-size and specially sourced material carries its own lead time. We confirm that lead time in writing before the order is processed, and you may cancel at no cost if it does not work for you.
| Order type | Dispatch |
|---|---|
| Stocked lines, confirmed before 16:00 | Same or next working day |
| Stocked lines, confirmed after 16:00 | Next working day |
| Cut-to-size or made-to-order | Lead time confirmed before processing |
| Sourced material not held in stock | Quoted per enquiry |
Once dispatched, the typical transit time is 5–9 business days anywhere in India. Metro and large-city PIN codes are usually at the shorter end of that range; hill, island and remote rural PIN codes can take longer.
Delivery estimates are indicative, not guaranteed. Courier networks are affected by weather, strikes, regional holidays and load restrictions, and we cannot control those. Where a shipment is materially delayed we will keep you informed and, if it is lost in transit, replace or refund it in full.
We deliver to serviceable PIN codes across India. Your PIN code is validated at checkout against the state you select, and orders cannot be completed for a PIN code and state that do not match. If your area is not currently serviced by our courier partners, get in touch and we will look for an alternative route or a transport-office delivery.
We do not ship outside India at present.
Your order reference is emailed to you as soon as the order is placed. As soon as the courier scans the parcel, the tracking number is attached to the order and emailed to you.
You can check the current status at any time on the order tracking page using the reference alone.
Check the outer packaging before you sign. If it is visibly damaged, note that with the courier at the point of delivery and photograph it before opening.
Report transit damage, a shortage against the packing list, or material that does not match its published specification within 48 hours of delivery — send your order reference and photographs through the contact form. We arrange collection at our cost and either replace the goods or refund them in full, whichever you prefer.
Claims raised after 48 hours can still be considered, but transit damage becomes much harder to establish with the courier once that window has passed.
This policy is governed by the laws of India, and any dispute is subject to the courts at Bihar.