Frequently asked questions

No minimum. A single item and a full pallet are both welcome, and shipping is free on either.

Yes, provided it has not been dispatched. Contact us with the order reference as soon as possible and we will amend or cancel it and refund in full. Once the parcel has left the warehouse, the returns process applies instead.

Often, yes. Send us the specification — material, grade, dimensions and quantity — through the contact form and we will tell you whether we can source it, at what price and in what lead time.

From the listing itself. Each product page reads its own specification text and turns the sizes, dimensions, capacities, finishes and pack quantities into selectable options above the buy panel. Where measurements are published — chest and length, or a sheet size in millimetres — they appear alongside the option and in the measurements table further down the page.

Yes. Send us the product name or SKU and tell us which detail you need — grade, tolerance, thickness, coating, food-safe status, load rating — and we will confirm it in writing before you order.

Photographs are representative of the line but colour, grain and surface finish vary between batches, particularly on timber, textiles and powder-coated goods. Where colour or finish matters, order against the written specification rather than the image, and ask us for a current batch photograph if you need one.

Nothing. Shipping is free on every order, with no minimum spend and no surcharge for heavy or bulky lines. The price shown on each listing already includes both GST and delivery.

Stocked lines are dispatched within 24 hours of order confirmation, excluding Sundays and public holidays. Estimated delivery is 5–9 business days across India; remote and hill pincodes can take longer. Made-to-order or sourced material carries its own lead time, which we confirm before you commit.

We deliver to serviceable PIN codes across India. Enter your PIN code at checkout and it is validated against the state you have selected before the order goes through. If your area is not currently serviceable, the order will not complete and you can contact us for an alternative route.

Enter your order reference on the order tracking page. Once the courier scans the parcel, the tracking number appears there and is also emailed to you.

Note the damage with the courier at the point of delivery if you can, photograph the outer packaging before opening it, and contact us within 48 hours with the order reference and photographs. Transit damage is replaced or refunded at our cost. Full detail is in the shipping policy.

Yes. Return unused goods in their original, unopened packaging within 7 days of delivery and we refund in full to the original payment method within 7–10 business days of the goods reaching us. Start the return from the refund and cancellation policy page.

Yes — cut-to-size or made-to-order material once cutting has started, opened chemicals, adhesives and sealants, and goods whose safety seal has been broken. Anything supplied against the wrong specification is always returnable at our cost, whichever category it falls in.

Keep material clear of damp, direct sunlight and heat sources. Store sheet and board flat and fully supported rather than leaning; keep granules, powders and adhesives sealed in their original containers; and keep chemicals in a ventilated space away from ignition sources and out of reach of children. Where a line carries printed handling, curing or dilution instructions, follow those in preference to any general advice here, and use appropriate protective equipment when cutting, grinding or mixing.

Contact us within 7 days with the order reference and photographs. We arrange collection at our cost and either replace the item or refund it in full — your choice.

By UPI from any app — Google Pay, PhonePe, Paytm, BHIM and the rest — or by cash on delivery. There is no fee for choosing cash on delivery.

Yes. Every price shown includes GST and shipping, and the GST component is broken out in the order summary at checkout and on your invoice.

Yes — a GST tax invoice is issued for every order and emailed to you. Our GSTIN is 10AAICI9499L1ZX. If you need the invoice raised against a business GSTIN, reply to the confirmation email with the details before dispatch.

No. Payments are handled entirely by our payment gateway on its own secure page. We never see or store your UPI PIN, card number or banking credentials — see the privacy policy for what we do hold.

Yes — bulk and trade supply is a core part of what we do. Send your material list with grades, sizes and quantities through the bulk enquiry form and we will return landed prices and lead times, usually within one working day for lines already in the catalogue.

For regular accounts, yes. Give us a monthly forecast and we can hold stock against it, run scheduled deliveries and consolidate billing into a single monthly invoice.

Yes — that is the point of running both families on one catalogue. Sheet stock, adhesive, storage crates and cleaning supplies can all go on the same order, the same delivery and the same GST invoice.

INFINITAS ECOMMERCE PRIVATE LIMITED has its registered office at Ward No. 08, C/O Kamal Kishor Gupta, New Colony, Near Water Pumping Station, Saharsa, Bihar - 852201, and is registered for GST under GSTIN 10AAICI9499L1ZX. Orders are dispatched from our warehouse and delivered across India by courier. We are an online supply house rather than a walk-in counter, so please contact us before visiting.

Write to us first with your order reference — most issues are settled the same day. If you are not satisfied, escalate to our grievance officer using the details on the grievance redressal page, published under the Consumer Protection (E-Commerce) Rules, 2020.

Use the contact form, or email support@infiinitas.com, or call 9576792479. We reply within one working day.